Shipping policy

FROZEN SHIPPING:

We ship UPS overnight from the state of Washington. The precious fish is carefully packed so that every box arrives frozen solid. We use sustainable green cell foam to insulate our frozen boxes instead of styrofoam. A combination of dry ice and gel packs is used to keep fish frozen solid during transit.

We ship on Mondays and Tuesdays only, so the fish is never held up over the weekend, and we send a tracking email on the day it ships. We pack carefully and do everything within our control to make sure every box arrives frozen and in perfect condition every time.

Sometimes boxes are delivered late by UPS, which is out of our control. UPS's policy sometimes reimburses the shipping cost but does not cover the cost of the ruined product, even if it was clearly their fault. Therefore, we offer extra ShipAid insurance that was created for perishable shipping that covers free replacement in case the box is late, damaged, or defrosts for any reason. This is added insurance for your own peace of mind during transit and is entirely optional. ShipAid insurance is negated if the customer requests the delivery to be rescheduled by UPS once in transit.

You can add a note to your order with your preferred week of shipment for gifts, special events, or to avoid a time when you will not be home.